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Refund & Cancellation Policy

Refund Policy.

##Effective Date: February 2026
##Store: Aayat Lawns, Kerala

#At Aayat Lawns, we strive to ensure you are delighted with your purchase. However, if you are not entirely satisfied, we are here to help.

Cancellation Policy #

  • Before Shipment: You can cancel your order within 12 hours of placement for a full refund. Once the order has been dispatched from our boutique, it cannot be canceled.
  • Customized/Stitched Orders: Orders involving custom stitching services cannot be canceled once the fabric has been cut or the stitching process has begun.
  • How to Cancel: Please WhatsApp us at [Insert Phone Number] or email [Insert Email] with your Order ID to request a cancellation.

Returns & Exchange Eligibility #

####To maintain the hygiene and exclusivity of our designer wear, we only accept returns/exchanges under the following conditions:

  • Damage/Wrong Product: If you receive a damaged, defective, or incorrect item.
  • Timeframe: You must report the issue within 24 hours of delivery.
  • Mandatory Unboxing Video: To protect both parties, we require an uninterrupted unboxing video (showing the courier seal being opened) to process any claims for damages or missing items.
  • Condition: Items must be unworn, unwashed, and have all original tags and packaging intact.

Non-Returnable Items #

####The following items are not eligible for return or exchange:

  • Items purchased during a "Sale" or "Clearance" event.
  • Custom-stitched or altered suits.
  • Accessories (Dupattas/Jewelry) due to hygiene reasons.

Refund Process#

####Once we receive and inspect your return:

  • Approval: We will notify you if your refund is approved after a quality check.
  • Method: Approved refunds will be processed to your original payment method (Credit Card, UPI, etc.) within 5–7 business days, as per RBI guidelines.
  • Store Credit: You may also opt for Store Credit, which is issued immediately and can be used for your next purchase.
  • Shipping Costs: Original shipping charges are non-refundable. For returns due to "change of mind" (if applicable), the customer bears the return shipping cost.

Late or Missing Refunds #

####If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card company or bank; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us.

Contact Information

For refund requests:

  • Email: info@aayatlawns.com
  • Phone: +91 86064 26172
WhatsApp